Zammad Free Ticketing System
Open Source Helpdesk System Linked with Facebook and Twitter
Free ticketing based customer support system that connects ticket management with popular social networks and email service to provide advanced customer support
Zammad is free and open source helpdesk software with attractive design and social media integration. It can be integrated with many social networks e.g. Facebook, Twitter, Telegram etc. This makes Zammad the only customer support software that connects ticket management with the social networks. Your support team can use different communication mediums in a single platform to accept, transfer or answer client inquires via telephone, email, chat and social networks.
It supports Clearbit integration that inevitably improve tickets with additional information about the individual or organization that is making an inquiry. Zammad let you record work hours, assign business affiliation based email domain and allow multitasking as well support full-text search powered by Elasticsearch. It supports all the modern features which can help to provide most satisfying customer support experience.
Zammad is Ruby and MySQL based customer support system which requires following software.
- Ruby 2.6.5+
- MySQL 5.6+ / MariaDB 10.0+ / PostgreSQL 9.1+
- Apache 2.2+ / Nginx 1.3+
Following are the key features of Zammad
- Easy data historization
- Individual fields
- Immediate changes
- Your own overview
- Text modules
- Permanent marking
- Full-text search
- Twitter integration
- Customer interface
- External authentication
- Zammad migrator
Install Zammad on Debian 7, 8 / Ubuntu 16.04 / Ubuntu 18.04 (with Nginx & MySQL)
apt-get update apt-get install curl git-core patch build-essential bison zlib1g-dev libssl-dev libxml2-dev libxml2-dev sqlite3 libsqlite3-dev autotools-dev libxslt1-dev libyaml-0-2 autoconf automake libreadline6-dev libyaml-dev libtool libgmp-dev libgdbm-dev libncurses5-dev pkg-config libffi-dev libmysqlclient-dev mysql-server nginx gawk libimlib2-dev
useradd zammad -m -d /opt/zammad -s /bin/bash echo "export RAILS_ENV=production" >> /opt/zammad/.bashrc
Create MySQL user zammad
mysql --defaults-extra-file=/etc/mysql/debian.cnf -e "CREATE USER 'zammad'@'localhost' IDENTIFIED BY 'Your_Pass_Word'; GRANT ALL PRIVILEGES ON zammad_prod.* TO 'zammad'@'localhost'; FLUSH PRIVILEGES;"
su - zammad curl -O https://ftp.zammad.com/zammad-latest.tar.gz tar -xzf zammad-latest.tar.gz rm zammad-latest.tar.gz
gpg --keyserver hkp://keys.gnupg.net --recv-keys 409B6B1796C275462A1703113804BB82D39DC0E3 curl -L https://get.rvm.io | bash -s stable source /opt/zammad/.rvm/scripts/rvm echo "source /opt/zammad/.rvm/scripts/rvm" >> /opt/zammad/.bashrc echo "rvm --default use 2.6.5" >> /opt/zammad/.bashrc rvm install 2.6.5 gem install bundler
bundle install --without test development postgres cp config/database/database.yml config/database.yml
Insert mysql user, pass & change adapter to mysql2 & change database to zammad_prod.
vi config/database.yml rake db:create rake db:migrate rake db:seed rake assets:precompile
rails s -p 3000 &>> log/zammad.log & script/websocket-server.rb start &>> log/zammad.log & script/scheduler.rb start &>> log/zammad.log &
Create Nginx Config & restart Nginx
exit cp /opt/zammad/contrib/nginx/zammad.conf /etc/nginx/sites-available/zammad.conf
Change servername “localhost” to your domain if your’re not testing localy
vi /etc/nginx/sites-available/zammad.conf ln -s /etc/nginx/sites-available/zammad.conf /etc/nginx/sites-enabled/zammad.conf systemctl restart nginx
Go to http://localhost and you’ll see
- “Welcome to Zammad!”, there you need to create your admin user and invite other agents.
Congrats! You have successfully installed Zammad on NGINX