Features

UVdesk is efficient ticketing based helpdesk system featured with Ecommerce, MarketPlace, Website Upfront and Email integration which allow you connect with most popular application e.g. Amazon, eBay, Etsy, Flipkart, Magento, Prestashop, Shopify, CS-Cart, Opencart, Contact Form, Feedback Form, Gmail, Yahoo mail, Hotmail etc. Top features of UVdesk include.

  • Add a collaborator
  • Add multiple attachments
  • Agent Privileges
  • API
  • Block Spam
  • Broadcasting message
  • Change logo & favicon
  • Custom branding
  • Edit/delete/pinned ticket and thread
  • Effective search
  • Email Notification
  • Email Templates
  • Filter based on ticket status, Id, agent, customer, etc
  • No limit on the number of Mailbox/Email integration
  • Notes for agents
  • Powerful Knowledgebase/Faq (article, category & folder)
  • Prepared Response
  • Saved Replies for common queries
  • Standard automated workflows
  • Ticket Forwarding
  • Ticket types, Multiple Tags
  • Translation Support
  • Unlimited Agents, Group, Team, Customers, Tickets etc
  • User Friendly Web Installer
 English