UVdesk Free Ticketing System
Free Ticketing System Linked with Ecommerce and Marketplace
Open source ecommerce ticketing system featured with real time reporting and multi-channel support to deliver easier and effortless customer support.
UVdesk is open source and free ticketing based help system with multi-channel and integration support with your preferred MarketPlace, Ecommerce Store, Website Upfront forms and Email. It also has CMS extensions that allow you to integrate with your favorite CMS. Its extension framework let you customize and extend functionalities as per your business needs.
It is a service oriented, event driven and extensible ticketing based customer support system build with symfony and backbone.js. UVdesk has plenty of features like ticket management, e-mail collaboration, knowledge base management, reporting etc which help your provide proficient customer support experience to your clients.
UVdesk is PHP and MySQL based ecommerce ticketing system, you must have the following software
- PHP 7.2+
- MySQL 5.7.23 +
- Apache 2.4 + / Nginx 1.8 + / Microsoft IIS 7
UVdesk is efficient ticketing based helpdesk system featured with Ecommerce, MarketPlace, Website Upfront and Email integration which allow you connect with most popular application e.g. Amazon, eBay, Etsy, Flipkart, Magento, Prestashop, Shopify, CS-Cart, Opencart, Contact Form, Feedback Form, Gmail, Yahoo mail, Hotmail etc. Top features of UVdesk include.
- Add a collaborator
- Add multiple attachments
- Agent Privileges
- Block Spam
- Broadcasting message
- Change logo & favicon
- Custom branding
- Edit/delete/pinned ticket and thread
- Effective search
- Email Notification
- Email Templates
- Filter based on ticket status, Id, agent, customer, etc
- No limit on the number of Mailbox/Email integration
- Notes for agents
- Powerful Knowledgebase/Faq (article, category & folder)
- Prepared Response
- Saved Replies for common queries
- Standard automated workflows
- Ticket Forwarding
- Ticket types, Multiple Tags
- Translation Support
- Unlimited Agents, Group, Team, Customers, Tickets etc
- User Friendly Web Installer
Install UVDesk on Ubuntu
Install the community-skeleton project via composer using the below-structured command:
composer create-project uvdesk/community-skeleton helpdesk-project
Or, Download ZIP as per your System’s PHP version.
Browse your installed helpdesk project.
For example – http://domain/installed_folder/public/
Set Up Helpdesk
Create Super Admin Account
Congrats! You have successfully installed UVDesk