The Multichannel Helpdesk System

UVdesk! offers SaaS-based and Open Source helpdesk solution to easier the overall support process to deliver best customer service.

 

UVDesk Build on top of symfony and backbone.js, uvdesk community is a service oriented, event driven extensible opensource helpdesk system that can be used by your organization to provide efficient support to your clients effortlessly whichever way you imagine.

Enjoy the adaptability and extensibility of PHP-based Helpdesk System which is fit for any trade to deliver better customer support experience.

System Requirements

In order to install UVDesk, you must have the following softwares

  • PHP 7.2+
  • MySQL 5.7.23 + 
  • Apache 2.4 + / Nginx 1.8 + / Microsoft IIS 7

Features

Following are the key features of joomla

  • Translation Support (Multilingual)
  • Unlimited Agents, Group, Team, Customers, Tickets etc
  • Agent Privileges
  • No limit on the number of Mailbox/Email integration
  • Saved Replies for common queries
  • Filter based on ticket status, Id, agent, customer, etc
  • Block Spam
  • Standard automated workflows
  • Notes for agents
  • Custom branding
  • Change logo & favicon
  • Broadcasting message
  • Ticket Forwarding
  • Prepared Response
  • Email Notification
  • Effective search
  • User Friendly Web Installer
  • Add multiple attachments
  • Powerful Knowledgebase/Faq (article, category & folder)
  • Ticket types, Multiple Tags
  • Email Templates
  • API
  • Edit/delete/pinned ticket and thread
  • Add a collaborator and much more.

Installation Instructions

Install UVDesk on Ubuntu

Install the community-skeleton project via composer using the below-structured command:

Clear Cache:

 composer clear-cache

Create Project:

composer create-project uvdesk/community-skeleton helpdesk-project

Or, Download ZIP as per your System’s PHP version. 

Browse your installed helpdesk project.
For example – http://domain/installed_folder/public/

Set Up Helpdesk

Database Configuration

Create Super Admin Account

Website Configuration

Install Now

Congrats! You have successfully installed UVDesk