UV Desk is open source helpdesk ticketing system linked with Ecommerce and Marketplace

UVdesk Free Ticketing System

Free Ticketing System Linked with Ecommerce and Marketplace

Open source ecommerce ticketing system featured with real time reporting and multi-channel support to deliver easier and effortless customer support.

UV Desk is PHP Based Free Helpdesk ticketing system for Ecommerce

UVdesk

GitHub

Overview

UVdesk is open source and free ticketing based help system with multi-channel and integration support with your preferred MarketPlace, Ecommerce Store, Website Upfront forms and Email. It also has CMS extensions that allow you to integrate with your favorite CMS. Its extension framework let you customize and extend functionalities as per your business needs.

It is a service oriented, event driven and extensible ticketing based customer support system build with symfony and backbone.js. UVdesk has plenty of features like ticket management, e-mail collaboration, knowledge base management, reporting etc which help your provide proficient customer support experience to your clients.

System Requirements

UVdesk is PHP and MySQL based ecommerce ticketing system, you must have the following software

  • PHP 7.2+
  • MySQL 5.7.23 +
  • Apache 2.4 + / Nginx 1.8 + / Microsoft IIS 7

Features

UVdesk is efficient ticketing based helpdesk system featured with Ecommerce, MarketPlace, Website Upfront and Email integration which allow you connect with most popular application e.g. Amazon, eBay, Etsy, Flipkart, Magento, Prestashop, Shopify, CS-Cart, Opencart, Contact Form, Feedback Form, Gmail, Yahoo mail, Hotmail etc. Top features of UVdesk include.

  • Add a collaborator
  • Add multiple attachments
  • Agent Privileges
  • API
  • Block Spam
  • Broadcasting message
  • Change logo & favicon
  • Custom branding
  • Edit/delete/pinned ticket and thread
  • Effective search
  • Email Notification
  • Email Templates
  • Filter based on ticket status, Id, agent, customer, etc
  • No limit on the number of Mailbox/Email integration
  • Notes for agents
  • Powerful Knowledgebase/Faq (article, category & folder)
  • Prepared Response
  • Saved Replies for common queries
  • Standard automated workflows
  • Ticket Forwarding
  • Ticket types, Multiple Tags
  • Translation Support
  • Unlimited Agents, Group, Team, Customers, Tickets etc
  • User Friendly Web Installer

Installation

Install UVDesk on Ubuntu

Install the community-skeleton project via composer using the below-structured command:

Clear Cache:

 composer clear-cache

Create Project:

composer create-project uvdesk/community-skeleton helpdesk-project

Or, Download ZIP as per your System’s PHP version.

Browse your installed helpdesk project.
For example – http://domain/installed_folder/public/

Set Up Helpdesk

UVDesk Community Edition Setup

Database Configuration

UVDesk Database Configuration

Create Super Admin Account

UVDesk Super Admin Setup

Website Configuration

UVDesk Website Configuration

Install Now

UVDesk Ready to Install

Congrats! You have successfully installed UVDesk

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