Installation

Installation using Github

Updating packages on your system to the latest release.

    sudo apt-get update<br></br>sudo apt-get upgrade

On Ubuntu, you can install Apache Web server from the official apt repository:

    sudo apt install apache2

To start the service manually, run:

    sudo systemctl start apache2

Though the service is enabled to start on boot by default, manually allowing it you have to run:

    sudo systemctl enable apache2

Next, need to install database Server, use the following command to install MySql server

    sudo apt-get update;  sudo apt-get install mysql-server; mysql_secure_installation

Once, the database server is installed, use the following command to restart MySql server

    sudo service mysql restart

The next step is the to install PHP on Ubuntu:

    sudo apt update
    sudo apt-get install php php-{fpm,pear,imap,apcu,intl,cgi,common,mbstring,net-socket,gd,xml-util,mysql,bcmath}

​

Now, you have installed all the required software and the next step is to login to mysql server and create osTicket database. Use following command to create database. Change with your database name.

    CREATE DATABASE

Create a database user called "" with new password. and granted user full access to the database by running the following commands. Change with your desired database user and with your desired password.

    CREATE USER ''@'localhost' IDENTIFIED BY ''; 
    GRANT ALL ON .* TO ''@'localhost' IDENTIFIED BY '' WITH GRANT OPTION;
    FLUSH PRIVILEGES; EXIT;

Next, run the commands below to download and extract the downloaded file and move it into a new osTicket root directory.

    sudo apt-get install curl wget unzip
    curl -s https://api.github.com/repos/osTicket/osTicket/releases/latest \
     | grep browser_download_url \
     | grep "browser_download_url" \
     | cut -d '"' -f 4 \
     | wget -i -
    ls osTicket
    scripts  upload
    sudo mv osTicket /var/www/
    cd /var/www/osTicket/upload/include
    sudo cp ost-sampleconfig.php ost-config.php
    sudo chown -R www-data:www-data /var/www/

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Create a database user called "" with new password. and granted user full access to the database by running the following commands. Change with your desired database user and with your desired password.

    CREATE USER ''@'localhost' IDENTIFIED BY ''; 
    GRANT ALL ON .* TO ''@'localhost' IDENTIFIED BY '' WITH GRANT OPTION;
    FLUSH PRIVILEGES; EXIT;

Create VirtualHost configuration file for osTicket on Apache configurations directory:

    sudo vim /etc/apache2/sites-enabled/osticket.conf

​

Add content:

    ServerAdmin <span id="cloakb665bd186c6476058479fa928a49f386">This email address is being protected from spambots. You need JavaScript enabled to view it.
    DocumentRoot /var/www/osTicket/upload
    ServerName osticket.example.com
    ServerAlias www.osticket.example.com
    Options FollowSymlinks
    AllowOverride All
    Require all granted
    ErrorLog ${APACHE_LOG_DIR}/osticket_error.log
    CustomLog ${APACHE_LOG_DIR}/osticket_access.log combined

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Restart apache2:

    sudo systemctl restart apache2

Installation using Docker

Pull osTicket Image from hub.docker.com:

    docker pull osticket/osticket

Make sure you have a MySQL container running that osTicket can use to store its data.

    docker run --name osticket_mysql -d -e MYSQL_ROOT_PASSWORD=secret \
    -e MYSQL_USER=osticket -e MYSQL_PASSWORD=secret -e MYSQL_DATABASE=osticket mariadb

Now run this image and link the MySQL container.

    docker run --name osticket -d --link osticket_mysql:mysql -p 8080:80 osticket/osticket

Once installation is completed then browse to your osTicket staff control panel at http://localhost:8080/scp. Login with default admin user & password:


*   username: ostadmin
*   password: Admin1

Congrats! You have successfully installed osTicket on Apache.

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