helpy Free Ticketing System
Free Ticketing based customer care and knowledgebase system
Open source ticketing based helpdesk software combined with knowledge base and community discussion features to deliver robust customer support experience.
Helpy is free and open source ticketing based customer support software with knowledge base and public community features. It is touch optimized that helps your support team to promptly answers support tickets from anywhere at any time. Its embed widget feature allow your users to contact you from any page of your website. Helpy has all the essential SEO features that you can imagine in any top helpdesk software.
Its multichannel ticketing feature allows integration with inbound email from Mailgun, Mandrill, Sengrid etc. Helpy is totally customizable and themeable, you can customize or extend look and functionality as per your business requirement. Community support forums feature allow your clients and support team publicly answer questions and give rating to questions and replies. Helpy provide all the modern features of customer support and knowledgebase software to help your team provide outstanding customer support.
Helpy is Ruby on Rails and Postgres based ticketing based customer support software. It requires following software.
- Ruby 2.4+
- Rails 4.2.x
- Unicorn / Puma / Passenger
Helpy has all the advance features that you can imagine from top helpdesk software. Main features include
- Multichannel ticketing
- Community Support Forums
- Embed Widget
- Sends HTML email
- GDPR Compliant
Installation using Github
Clone the latest Helpy repository into document root folder:
git clone https://github.com/helpyio/helpy.git
Next, install dependencies:
Now set up the database and secrets files:
cp config/database.do.yml config/database.yml rake secret # copy the key to nano config/secrets.yml nano config/database.yml touch /home/deploy/helpy/log/production.log chmod 0664 /home/deploy/helpy/log/production.log
Unpack the Helpy assets and setup your database:
RAILS_ENV=production rake assets:precompile RAILS_ENV=production rake db:setup
Now start up passenger/nginx and your site should be live!